Reference · 8 articles

Troubleshooting

Step-by-step guides for the most common issues your team will encounter — login problems, missing approvals, blocked email addresses, duplicates and more.

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The most common starting points for this area.
Most common

Can't log in

Passwordless login troubleshooting — the first thing to check when a customer reports login issues.

Diagnose
Frequent

No invoice approvals

Why a customer or contact isn't receiving approval requests.

Troubleshoot
Email delivery

Blocked email

How to identify and unblock addresses Navigator has stopped sending to.

Fix email

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Organised the way your team thinks about this work.
Data issues
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Common questions

Login quick reference Five types of email errors Resend onboarding email FAQs