Daily use · 12 articles

Communications

Emails, phone calls, SMS — all captured in Navigator. Every communication is linked to a customer, contact, or supplier, and can be turned into a task. Plus the catalogue of system-sent emails and the optional template library.

Jump in

Get started quickly

The most common starting points for this area.
The basics

How the inbox works

Inbox vs outbox, filters, email states, and what you see in the list.

Tour the inbox
Reference

Automated emails

Every email Navigator sends automatically — onboarding, approvals, budget alerts, remittances.

See the catalogue
Optional library

Email template library

Kismet's 200+ optional templates your team can load — compliance, CS, plan errors, provider support.

Browse templates

Browse by topic

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Organised the way your team thinks about this work.

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Common questions

All automated emails Browse the template library Sender address & signature Blocked email address