Communications · Article 2 of 10
Email threading
Navigator groups related emails into threads — all the back-and-forth in a single conversation appears together in one place, rather than as disconnected emails.
What a thread is
A thread is a group of emails that belong to the same conversation — the supplier sends an invoice, your team replies, the supplier replies again. All three are part of the same thread.
The first email is the thread root. Every reply is attached to it. The root is what appears in the inbox list — clicking it opens the full thread.
How replies are grouped
Navigator uses standard email threading to match replies. When a reply arrives, the system checks the references header to find the original message and attaches the reply to the correct thread automatically. Nothing for you to do — it happens in the background.
What's tracked per thread
| Stat | What it counts |
|---|---|
| Attachments | Total files attached across all emails in the thread |
| Replies | Total reply emails (not including the root) |
| Tasks | Tasks created from this thread |
| Contributors | Team members who have participated or been assigned |
Managing a thread
Archiving, assigning, and tagging all operate on the whole thread, not individual messages. When you archive a thread, all emails in it are archived together. When you assign a thread, the whole conversation goes to that person.
Tags and linked records (customer, supplier, contact) set on the root are inherited by replies automatically.
Viewing a thread
Click any email in the inbox to open the thread view. All emails appear in chronological order — earliest at the top. Each email can be expanded to show its full content or collapsed to just sender and subject.
From within a thread, you can reply, add tags, assign, archive, or create a task without leaving the email view.