Suppliers · Article 1 of 4
Understanding suppliers
A supplier in Navigator is a service provider who delivers supports to NDIS participants and submits invoices to your organisation for processing. Both NDIS-registered and unregistered providers can be managed in Navigator.
Key supplier information
| Field | What it's for |
|---|---|
| Name | The supplier's trading or business name. Displayed on invoices and tasks. |
| ABN | The Australian Business Number. Used to match emails and invoices. Suppliers without an ABN can be marked ABN-exempt. |
| NDIS registration number | For registered providers. Unregistered providers leave this blank. |
| Email address | Where invoices arrive from and communications are sent. Used to match incoming emails. |
| Phone numbers | Contact numbers. |
| Address | Business address. |
| Bank account | Name, BSB, account number. Used in payment extracts. |
| Alerts | Note visible to your team whenever the supplier's record is open. |
Bank details and payment extracts
A supplier's BSB and account number are used when generating bank transfer payment files (ABA files). Whether a supplier's invoices are included in the bank transfer extract is controlled by the Include in payment extract setting on their profile. If off, their invoices are not included in the bank file — they would be paid via BPAY or another method instead.
Per-supplier invoice settings
- Disable invoice auto-create — prevents invoices from this supplier being created automatically. Team members must create invoices manually.
- Disable invoice auto-reply — prevents automatic rejection emails being sent to this supplier. Useful if you prefer to communicate rejections manually.
New supplier verification
When a supplier submits an invoice for the first time and hasn't been validated in Navigator, a verification task is created automatically. All invoices from this supplier are blocked until the task is completed and their bank details are confirmed. See New supplier verification workflow.