Setup & admin

Team management

Leadership-level topics — managing team members, watching workload, reading performance reports, and keeping your team operating smoothly.

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The most common starting points for this area.
Users

Manage team members

Invite users, update roles, and deactivate staff who have left.

Manage team
Reports

Workload report

How tasks are distributed across your team and where capacity is tight.

Check workload
Routing

Tag assignment rules

Route work automatically to the right people based on task tags and complexity.

Set up routing

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All articles

Organised the way your team thinks about this work.
Performance reports
2 articles

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Common questions

Team report Customer trends Stale claims The dashboard