Welcome to Navigator.
Your complete reference for Navigator — Kismet's plan management platform. Search for a topic, browse by area, or start with the quick-start guides below.
New to Navigator? These three guides will get your team oriented quickly.
A guided tour of the platform, the team hierarchy, and where to find what you need each day.
Read the overview Step 02Understand how participants, plans, contacts, and relationships fit together in Navigator.
Start with clients Step 03Walk through processing your first invoice — from upload through approval to claim.
Process an invoiceEvery part of Navigator, organised the way your team actually uses it.
Participants, plans, funding, onboarding, and the day-to-day of looking after customers.
Nominees, support coordinators, plan managers and everyone connected to a customer.
The task queue, statuses, complexity, assignment and everything you work through each day.
Adding suppliers, managing their details, contacts, payment preferences, and performance.
Processing invoices end-to-end — approvals, rejections, adjustments, and claiming from NDIS.
Supplier payments, remittances, bank files, and reconciling outgoing funds.
Email templates, notes, messaging participants, and the full catalogue of system emails.
Account-level finances, monthly fees, payment extracts and month-end workflows.
The workflows Navigator runs for you — approval routing, reminders, and scheduled jobs.
NDIS API (PRODA & PACE), Dialpad, and how Navigator connects to external systems.
Account-level configuration, feature flags, branding, users and roles.
Staff accounts, permissions, dashboards, KPIs, and leadership-level reporting.
Moving from your existing system to Navigator — imports, data mapping, and cutover steps.
Block, flag, or authorise invoices for specific customers, suppliers, and NDIS support items.
Dashboards, exports, and the reports that help your team track performance.
Known issues and fixes — login problems, missing approvals, duplicate contacts and more.
Quick answers to the questions teams ask most often when they're getting started.